01 / Shipping fees

One simple shipping offer.

The free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping and taxes. An eligible subtotal of exactly US$99.00 qualifies. All prices are in US dollars (USD).

Our collection is being prepared. These shipping rates will apply when ordering opens; they do not indicate that products are currently available to purchase.

02 / Processing & delivery

Dispatched from China.

All parcels are sent from our warehouse in China. We generally process orders within 48 hours of payment confirmation. Processing time is separate from transit time.

Delivery times are estimates, not guaranteed dates. Customs checks, public holidays, remote-area delivery and carrier disruptions may extend the journey. Please allow processing time in addition to the 6–16 business-day transit estimate.

If our usual logistics partner cannot serve your country or region, we will use ePacket where available and suitable for your parcel. Alternative services may have different transit times. If no suitable service is available, we will contact you to discuss the options or cancellation and refund rather than dispatch to an unsupported destination.

03 / Destinations

Our delivery destinations.

The shipping offer applies to the following 28 countries and regions, subject to carrier coverage and product-specific import restrictions:

Tea and teaware may be subject to different destination requirements. A listed country does not guarantee that every product can be imported there. Orders to destinations outside this list are not currently supported at checkout.

04 / Tracking

Follow your parcel.

All our shipping methods include a tracking number, provided after dispatch. Enter that number on 17TRACK to view available carrier updates. Your parcel tracking number is different from your store order number.

Tracking updates may take time to appear and can vary between carriers. If your parcel is still in China, the Chinese-language version of 17TRACK may help you read the original tracking information.

You can also check your store order status with your order number and billing email using the form below. Store order status is not a live carrier tracking feed.

05 / Currency, taxes & customs

A note on border charges.

All store prices are shown in USD. Your bank or payment provider may apply its own exchange rate or conversion fees.

Import duties, import taxes and carrier customs-clearance charges may be payable when your parcel reaches its destination. Unless expressly included or collected at checkout, these charges are the buyer’s responsibility. We do not collect the same charge again if it has already been collected through checkout.

Customs decisions and clearance times are outside our control. We will assist with shipment information where needed; this does not limit any rights you have under applicable consumer law.

If your destination or carrier requires a tax or importer identification number, we may request it for clearance. A VAT number is not required from every EU consumer and does not guarantee faster delivery.

06 / Cancellations, damage & refunds

When something needs attention.

Before dispatch

If you need to cancel an order, contact us as soon as possible with your order number. Unshipped orders can be cancelled and refunded. Because processing can begin promptly, the usual 48-hour processing window is not a guaranteed cancellation period. Once dispatched, the applicable return process applies.

Damaged or incorrect items

We pack tea and teaware carefully for transit. If an item arrives damaged or you receive the wrong item, please contact us promptly, preferably within 48 hours of delivery, with your order number and photos of the item, packaging and shipping label. We will work with you on an appropriate replacement or refund. This requested reporting window does not remove your statutory rights.

Your legal rights

Nothing on this page limits mandatory cancellation, return, refund or faulty-goods rights. Where applicable, EU and UK consumers have a 14-day right to withdraw from distance purchases, subject to legal exceptions. Contact us before returning an item for the appropriate instructions.

For shipping questions, cancellations or help with an order, email arce1990.h@gmail.com. Please include your order number.